Privacy Policy

1. Introduction

KloudEasy LTD PTY (“KloudEasy”, “we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us.

We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as the EU General Data Protection Regulation (GDPR) 2016/679 where applicable.

2. Information We Collect

Information you provide

• Contact form: full name, work email address, company or organisation name (optional), service of interest, and your message.

Information collected automatically

• reCAPTCHA v3: Google’s reCAPTCHA service collects hardware and software information and sends it to Google for spam-prevention analysis. This is a necessary processing activity to protect our contact form. See Google’s Privacy Policy.

3. How We Use Your Information

We use the information you provide to:

• Respond to your enquiry and provide the consulting services you request.
• Maintain records of our communications with you.
• Comply with legal obligations.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal bases for processing your personal data are:

• Legitimate interests (Article 6(1)(f)): responding to your enquiry and preventing fraud via reCAPTCHA.
• Legal obligation (Article 6(1)(c)): where we are required by law to retain records.

5. Data Retention

We retain contact enquiry data for up to 3 years from the date of receipt, or longer where required by law. Data is then securely deleted.

6. Cookies & Tracking

We use strictly necessary cookies required for the reCAPTCHA spam protection service. We do not use tracking or advertising cookies without your explicit consent. You can manage your cookie preferences at any time via the cookie settings banner.

7. International Transfers

Your personal information may be transferred to and processed in countries outside Australia, including the United States (for email delivery via Resend and reCAPTCHA via Google). We ensure appropriate safeguards are in place for such transfers in accordance with the Privacy Act 1988 and GDPR.

8. Your Rights

Depending on your location, you may have the following rights:

• Access: request a copy of the personal information we hold about you.
• Correction: request correction of inaccurate information.
• Deletion: request deletion of your personal information (subject to legal obligations).
• Objection / Restriction: object to or restrict certain processing activities.
• Portability (GDPR): request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at privacy@kloudeasy.com.au. We will respond within 30 days.

9. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect any changes. We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact:

If you are located in Australia and are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). If you are in the EEA, you may contact your local data protection authority.